Refund and Returns Policy – nikkosgraphics.co.uk

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging, if provided.

Several types of goods are exempt from being returned. This includes the following products:

Digital Products
Personalised items (Unless faulty or state incorrect data)

To complete your return, we require proof of purchase, this can be in the form of an original order confirmation email. This will help us confirm with our order history.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@nikkosgraphics.co.uk.

Exchanges

We only replace items if they are defective or damaged.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

Nikko’s Graphics
Luke Nixon
4 Cliffe Mews, Terrington
North Yorkshire, YO60 6PW.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are always non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We always recommend using a trackable shipping service. We can’t guarantee that we will receive your returned item if you do not use a tracked service.